Privacy Policy

1. Introduction

Welcome to Zimnyaya Shokoladka's Privacy Policy. This Privacy Policy describes how we collect, use, process, and disclose your information, including personal information, in conjunction with your access to and use of our website and services.

When you use our services, you trust us with your information. We are committed to keeping that trust. This starts with helping you understand our privacy practices.

2. Information We Collect

We collect the following types of information:

2.1 Information You Provide to Us

Account Information: When you sign up for our services, we collect information such as your name, email address, and phone number.
Communications with Us: When you communicate with us via our contact form, email, or other methods, we collect the content of your messages.
Booking Information: When you book a tour, we collect additional information necessary to fulfill your reservation, including travel dates, special requests, and payment information.

2.2 Information We Automatically Collect

Usage Information: We collect information about your interactions with our website, including pages visited, time spent on pages, and other actions you take on our site.
Device Information: We collect information about the device you use to access our services, including device type, operating system, and browser type.
Location Information: We may collect information about your location when you access or use our services, including through your IP address.
Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your interactions with our services. For more information, please see our Cookie Policy.

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and improve our services
To process and manage tour bookings and requests
To communicate with you about our services, promotions, and events
To personalize your experience on our website
To detect, prevent, and address fraud, abuse, security issues, and technical issues
To comply with legal obligations

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

With your consent or at your direction
With tour operators and service providers who need access to such information to carry out work on our behalf
In response to a legal request if we believe disclosure is required by law
When we believe it is necessary to prevent harm or financial loss, or to protect our rights, property, or safety
In connection with a business transfer such as a merger, acquisition, or sale of assets

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

Access: You can request a copy of the personal information we hold about you.
Correction: You can request that we correct inaccurate or incomplete information about you.
Deletion: You can request that we delete your personal information in certain circumstances.
Restriction: You can request that we restrict the processing of your personal information in certain circumstances.
Data Portability: You can request a copy of your personal information in a structured, commonly used, and machine-readable format.
Objection: You can object to our processing of your personal information in certain circumstances.

To exercise any of these rights, please contact us at [email protected].

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage.

8. International Data Transfers

We are based in Canada and process data both within and outside of Canada. When we transfer personal information to countries outside of Canada, we ensure that the recipient provides an adequate level of protection for your personal information.

9. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will promptly take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you through our website or by other means, such as email. Your continued use of our services after such notification indicates your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Zimnyaya Shokoladka
147 Baffin Place
Waterloo, ON N2V 1Z7
Canada

Email: [email protected]
Phone: (519) 888-5366